Effective Date: [August 8, 2022]
Welcome to the shopping services provided by 【texcloth】 (hereinafter referred to as “we”). By registering an account, placing an order, or utilizing after-sales services, you acknowledge that you have read, understood, and agreed to all terms of this Agreement. If you do not agree to this Agreement, please do not use our services.
I. Service Description
We sell products to you through 【our company’s official website】 and provide order placement, payment, shipping, and after-sales services. Products may be shipped from 【China/overseas warehouses】 and delivered to 【countries/regions where delivery is available】.
II. Account and User Obligations
- When registering and placing orders, you must provide true and accurate information, including your name, address, and contact details; You are solely responsible for any failure to deliver or clear customs resulting from incorrect information;
- You must safeguard your account and password; you are responsible for any losses resulting from your voluntary disclosure or failure to safeguard them properly;
- You agree not to use our services to engage in any illegal or non-compliant activities, including but not limited to cash-out schemes, fake orders, or the resale of prohibited items;
- Important Information for Cross-Border Purchases: You understand and agree that cross-border goods may be subject to import duties and customs clearance procedures in the destination country (or region), and that import taxes and fees shall be [borne by the buyer / borne by us] in accordance with the regulations of the destination country ; return shipping costs resulting from the buyer’s refusal to pay duties or accept the goods shall be borne by the buyer.
III. Products and Prices
- Product images, descriptions, and specifications are for reference only. Actual items may exhibit slight color variations due to lighting conditions during photography or differences in monitor displays; such variations do not constitute a quality defect;
- Product prices and inventory are subject to change at any time; the information displayed on the page at the time your order is successfully placed shall prevail;
- In the event of an obvious pricing error on the page (such as a missing decimal place), we reserve the right to cancel the order and issue a refund;
- Promotional rules are subject to the terms stated on the campaign page.
IV. Orders and Payment
- A contract is formed once you submit your order and complete payment; in cases of insufficient inventory, customs clearance issues, or risk control anomalies, we reserve the right to cancel the order and issue a full refund;
- Supported payment methods: [PayPal / Credit Card / Alipay / WeChat Pay, etc.];
- We do not store your payment account information; the payment process is handled by third-party payment providers.
V. Shipping
- Shipping Timeline: Orders are generally shipped within 【2】 business days after payment is received; this timeline may be extended during holidays;
- Delivery times vary depending on the destination, shipping method, customs inspections, and other factors. The estimated delivery times listed on the page are for reference only and do not constitute a guarantee;
- Please provide a delivery address that is as detailed and accurate as possible; the buyer is responsible for any delays or losses resulting from an incorrect address or failure to sign for the package.
VI. Returns, Exchanges, and After-Sales Service
- Within 【20】 days from the date of receipt, you may request a return or exchange provided the item is unused and in a condition suitable for resale (excluding special categories; see product page for details);
- Special Considerations for Cross-Border Product Returns and Exchanges: For returns not due to quality issues, the buyer is responsible for international return shipping costs and any applicable customs duties; Certain items (such as undergarments, food, and custom-made products) are not eligible for return; please refer to the product page for details;
- If the item has a quality issue, we will cover the return or exchange shipping costs or provide a 【replacement/partial refund/full refund】 ;
- Refunds will be credited back to your original payment account via the same method; processing time is generally 【15】 business days, subject to the payment provider’s schedule.
VII. Disclaimer
To the extent permitted by law, we shall not be liable for any service interruptions or losses resulting from the following circumstances:
- Force majeure (war, natural disasters, epidemics, government actions, etc.);
- Policy adjustments in the destination country (region) or customs detention and inspection;
- Delays or losses caused by third-party logistics or payment service providers;
- Your own improper operation or provision of incorrect information.
VIII. Intellectual Property Rights
The intellectual property rights to trademarks, images, text, layout designs, and other content on this store’s pages belong to us or the respective rights holders. They may not be reproduced, republished, or used for commercial purposes without permission.
IX. Amendments and Termination of the Agreement
- We may revise this Agreement from time to time. Revised versions will be posted on the website; continued use of our services after such posting shall be deemed acceptance of the revised terms;
- If you violate this Agreement or applicable laws, we reserve the right to restrict your ability to place orders, suspend your account, or terminate our services;
- You may stop using our services at any time and request to deactivate your account.
X. Governing Law and Dispute Resolution
This Agreement shall be governed by [the laws of the People’s Republic of China / the laws of the seller’s place of registration]. Any disputes arising from this Agreement shall be resolved through amicable consultation between the parties; if such consultation fails, either party may file a lawsuit with the People’s Court with jurisdiction in [the seller’s location].
XI. Contact Us
- Customer Service Email: [chhyjy88@gmail.com]