I. Information We Collect
- Order Information: Recipient’s name, shipping address, phone number, and ZIP code;
- Contact Information: Email addresses and chat logs you provide through customer service, email, or messaging apps;
- Payment Information: Payment transaction ID numbers processed by third-party payment platforms (such as PayPal, Stripe, Alipay, etc.); we do not store your full credit card number or payment password;
- Shipping Information: Shipping tracking numbers and information required for customs clearance (such as identification information required by customs);
- Device and Access Information: IP address, browser type, and access time, used to ensure website security and optimize the user experience.
II. Use of Information
We use the above information solely for the following purposes:
- Processing orders, shipping, tracking shipments, and customs clearance;
- Providing customer service and after-sales support (returns, exchanges, and refunds);
- Sending order notifications and necessary transaction information;
- Preventing fraud and ensuring transaction security;
- Sending marketing communications, subject to your consent (you may unsubscribe at any time).
III. Cross-Border Transfer of Information
As our store operates as a cross-border e-commerce business, your personal information (such as recipient name, address, and phone number) will be transferred to the country of origin and the destination country for logistics purposes to fulfill your order. We commit to transferring only the minimum amount of information necessary to complete the transaction and require relevant service providers (logistics, payment, and customs clearance) to protect your information to a standard no less stringent than that set forth in this policy.
IV. Sharing of Information
We will not sell your personal information to any third party. We will only share it in the following circumstances:
- Logistics and customs clearance service providers: To complete delivery and customs clearance;
- Payment Service Providers: To process payments and refunds;
- Legal and regulatory requirements: In accordance with mandatory requirements from courts, regulatory authorities, or as required by law.
V. Storage and Protection of Information
- We retain your information only for as long as necessary to fulfill the purposes described in this policy; after that period, we will delete or anonymize it;
- We implement reasonable security measures, such as encrypted transmission and access controls, to prevent the disclosure, loss, or misuse of information.
VI. Your Rights
You have the right to:
- access and correct your personal information;
- Request the deletion of your personal information (except where retention is required by laws and regulations);
- Withdraw your consent for marketing;
- Close your account.
To exercise the above rights, please contact: [Customer Service Email / Contact Information]. We will respond within [15] business days.
VII. Use of Cookies
Our website uses cookies and similar technologies to remember shopping cart contents and analyze visitor data. You may refuse cookies through your browser settings, but this may affect the use of certain features.
VIII. Protection of Minors
This store does not sell products to minors under the age of 18. If you are a minor, please use our services only with the consent of your guardian.
IX. Policy Updates
We may update this policy from time to time. Updates will be posted on this page with the effective date noted. In the event of significant changes, we will notify you via in-site notifications or email.
X. Contact Us
If you have any questions regarding this policy or the protection of personal information, please contact:
- Customer Service Email: [chhyjy88@gmail.com]